Warranty

WÜSTHOF cutlery is manufactured with the highest quality standards and maintains the required DIN (German Industry Standard) as well as the EN (European Standard).

WÜSTHOF cutlery is fully warranted to be free of defects in material and/or craftsmanship.

Any item claimed as defective must be returned to us for inspection. Our warranty does not apply if the damage is due to what we define as normal wear or use other than the intended purpose of the item. Defective items will be repaired or replaced with the similar item, at our option.

Certain types of damages and/or conditions such as those due to age or improper treatment would void our warranty.

Please contact your local WÜSTHOF dealer or contact us directly for more information.


Wusthof Australia

Fackelmann Housewares Australia

105 Vanessa Street, Kingsgrove,

NSW, AUSTRALIA 2208

Phone: 02 9370 8000

Freecall: 1800 709 714

E-Mail: Hwenquiries@fackelmann.com.au

Homepage: http://www.wuesthof.com


Consumer Returns please ship to:

Fackelmann Housewares (Wüsthof Australia)

Attn: Warranty Claims

Reply Paid 87647,

Locked Bag 5018,

Kingsgrove, NSW, 1480

Phone: 02 9370 8000

Freecall: 1800 709 714


Warranty / Return Procedure

Please note: for Australian only.

Consumer returns please ship to:

Fackelmann Housewares (Wüsthof Australia)

Attn: Warranty Claims

Reply Paid 87647,

Locked Bag 5018,

Kingsgrove, NSW, 1480

Phone: 02 9370 8000

Freecall: 1800 709 714

Wüsthof products are guaranteed to be free of defects in material and/or craftsmanship.

Any item claimed as defective must be returned to us for inspection.

Our warranty does not apply if the damage is due to what we define as normal wear, or use other than the intended purpose of the item.

Certain types of damages and/or conditions such as those due to age or improper treatment would void the warranty.

Replacements for items no longer available may be made with similar items of equal value, at our discretion.

For more information, call our toll-free Customer Service line 1800 709 714 .


Consumer Returns Procedure

1. Contact our Consumer Care Team on 1800 709 714 and obtain Return Authority Number if Return Authority Number is not obtained, the return will not be prioritised.

2. Complete the Warranty / Return Form 

Once you have obtained a Return Authority Number please return product/s to our Consumer Care Team with paperwork via Aust Post.  

Note: for safety reasons knives need to be wrapped very securely.

Fackelmann Housewares will incur the transportation cost of the return if the below preferred carrier is used.

3. Address:

Fackelmann Housewares

Attn: Warranty Claims

Replied Paid 87647,

Locked Bag 5018,

Kingsgrove, NSW, 1480

RA Number

4. The approximate turn around for items outside of the Sydney metro area is 1-2 weeks subject to stock availability and having a Return Authority Number.


Shipping Instructions:

Please wrap your knives securely in newspaper or bubble wrap and send them in a sturdy cardboard box for the safety of the package handlers.

Please do not send personal items with your knives that you wish to have returned – this includes blade guards, towels, and any other items used for protection.

Please ask the postal service to provide you with a tracking number.

Fackelmann Housewares are not responsible for any loss or damage in the transit process to our facility. We recommend that you insure your product. However, this is at your discretion and cost.

The approximate turn around for items outside of the Sydney metro area is 1-2 weeks subject to stock availability.

Please see attached for the Consumer Returns Form to be included in the website as a separate PDF.


Warranty / Return Form Print

DOWNLOAD WARRANTY / RETURN FORM PRINT (FOR AUSTRALIAN ONLY) 


Warranty / Return Form Interactive

DOWNLOAD WARRANTY / RETURN FORM INTERACTIVE (FOR AUSTRALIAN ONLY) 


Wüsthof Trident of America Inc.

333 Wilson Avenue, Norwalk, CT 06854